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Client Information 

Here are some information about The Mind Healing Place that will be useful for you to know before booking your appointments:

 

Emergencies

If you have an emergency please telephone 000 immediately.

The Mind Healing Place does not provide any emergency support or care.

 

Appointments

We are a Practice based on appointments only. You can make an appointment by calling us on 0422 328 152.

A standard appointment is usually about 45minutes.

Shorter appointments are usually about 20minutes. 

Extended consultations are available upon request, please advise the Practice Manager when making the appointment.

 

Cancellation Policy for all Practitioners

We are a Private Specialist Service and we endeavour to provide the highest level of care.

Each and every appointment has been created and reserved for you when you confirm via telephone, sms or email.

When we receive cancellation in less than 48 hours, it does not allow enough time for us to re-schedule any other patients for that particular appointment time. 

Therefore, please note that we require no less than 48 business hours, as a notice for any cancellation.  

As a standard policy, you will be invoiced and charged a full appointment fee as scheduled for any missed appointments or late cancellation (of less than 48 business hours).

This cancellation fee will attract GST and will also not be entitled to a Medicare or Private HealthCare rebate.

No further appointments will be made until the cancellation fee is received.

Please do consider this carefully when confirming your appointments.

We truly trust that you do understand our position in such situation.

 

 

Fees

The Mind Healing Place is a private billing practice, so fees are fixed by your treating practitioner. 

There is standard fee for a consultation, but may vary depending on the length of your consultation with any particular practitioner.

Please contact your practitioner if you wish to discuss the fee for your appointment.

A Scheduled Fee list and information will be provided to you when you make an appointment. 

Private Health Cover - You may be eligible to claim from your Private Health insurer.

Please check with your private health care provider to determine your cover.

Bulk billing is not offered at The Mind Healing Place.

 

Medical Certificates

Medical certificates are available and can be requested at the time of consultation with your practitioner.

This is strictly at the discretion of your attending practitioner.

 

Privacy & Confidentiality

We comply with Australian Government Legislation, ensuring that the privacy of our patients is maintained.

Further information is available from the Office of the Australian Information Commissioner on 1300 363 992.

 

Reminders & Practice Information

Our practice is committed to preventative care and we may issue you with reminder notices or practice information from time to time.

Please advise the practice manager if you do not wish to participate in this program.

 

Feedback

We value the opinion and feedback from our clients on all aspects of the practice.

We welcome any suggestions that you feel will improve our service.

If you have any concerns or complaints please contact our Practice Manager at admin@themindhealingplace.com.au